Posted on 4th May 2011 @ 6:09 PM

PROGRAM DESCRIPTION

The GX400 3G to LTE upgrade program enables Sierra Wireless customers to purchase and deploy 3G devices now and

have the option to upgrade to LTE when available. When the LTE version of GX440 is available, customers with upgrade

ready devices will be able to exchange their GX400 for GX440.

PROGRAM DETAILS

Product SKUs

• GX400 – Standard SKU - NOT eligible to be upgraded later

• GX400 Upgrade-ready SKU – Eligible to be upgraded later

• Execute Upgrade SKU – Trigger to execute product upgrade. Can either be paid at time of upgrade, or at time of initial purchase of Upgrade-ready SKU

Upgrade Process

• Customer purchases GX400 ‘Upgrade-ready’ SKU

• When GX440 (LTE) is available, customer may initiate upgrade process

• Customer returns GX400 to Sierra Wireless to process upgrade

• Upgrade includes changing: module; internal RF cables; cover; label; ALEOS version

• Device returned directly to customer with factory default settings

ADVANCED EXCHANGE OPTION

To enable customers to upgrade units with minimal deployment downtime, Sierra Wireless has created an Advanced

Exhange program. Customers electing to take advantage of this program can receive an initial shipment of GX440 units

to replace GX400 units on a rolling basis while they complete upgrade of their deployment.

• Sierra Wireless will send an advanced shipment of initial GX440 devices to customer upon receipt of PO for “Execute Upgrade” SKU and request of Advanced Exhange

• GX440 advanced exchange units not to exceed 10% of total deployment (with a maximum of 20 advanced exchange devices)

• Customer ships GX400 units to Sierra Wireless immediately upon receipt of GX440 advanced exchange units

• Rolling exchanges continue until entire deployment is upgraded

More info